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Unlimited Support

Have you ever lost precious time and money on the phone (or worse – typing into a chat screen on your computer) trying to fix your communication or hosting issues? Have you been stressed because you or your employee should have been working on or in your business?

User IT support is a people business. It is people who experience the everyday problems that stand in the way of working efficiently. Equally, it takes other well qualified people to resolve IT problems satisfactorily.

ASH TECH understands you are unique and not all business owners need the same services or levels of support. It for that reason our Support Services are Unlimited, and also customised to your requirements. You choose the support you need according to your unique business operations and IT services you require.

Our customers decide to outsource all or part of their IT communications and hosting support to us for several reasons.

  1. You can choose to complement your own in-house support.
  2. Or you may prefer to hand the whole ‘IT Support Headache’ over to us, knowing we are on your shoulder looking after everything from connectivity, performance monitoring, data and hardware, and everything in between.
  3. We are local – based in Auckland, New Zealand. We are not another unknown offshore company. So you get local expertise on the spot, working with you remotely or onsite.

Our IT Support Helpdesk has a team of IT professionals who have the in-depth knowledge to resolve any IT related issues very effectively.

Their excellent customer service experience and extensive knowledge enables them to provide you with advice on preventing issues and avoiding pitfalls in the future, and how to keep your systems running smoothly on a daily basis.

Aligning that experience and knowledge with one of our key objectives to be maintained at all times – customer focus, enables us to resolve technical and non-technical issues efficiently and effectively.

At ASH TECH, providing exceptional customer service is paramount to all we do and how we work. Our dedicated support team is passionate about building strong relationships with both our existing and new customers. We will do what it takes to provide personalised and customised IT support that your unique business requires, and to resolve issues in a friendly and timely manner.

STREAMLINED PROCESSES

Our streamlined support processes enable you to keep your business running smoothly at all times. Just call or email our IT Support Helpdesk and we will immediately log your issues.

We monitor and manage all logs to ensure you receive the required support and service that keeps your systems running to their maximum potential. Our processes ensure any financial or other loss to the company is minimised as much as possible, or entirely eliminated.

Our Support Team pride themselves on keeping you informed by phone and email regarding progress on any Support Ticket lodged.

BRONZE

$34.95Monthly/PC

Great for small or upcoming businesses

Internet Security Anti-Virus
PC/Mac Health Checks
Remote Support Included
Automatic Updates
24x7 Monitoring

SILVER

$44.95Monthly/PC

Excellent support for business that are

Internet Security Anti-Virus
PC/Mac Health Checks
Remote Support Included
Automatic Updates
24x7 Monitoring
5GB Next cloud Storage

GOLD

$79.00Monthly/PC

Full cover support for business that require

Virus & Malware Protection, Internet Security
PC/Mac Health Checks
Remote Support Included
Automatic Updates
24x7 Monitoring
10GB NextCloud Storage
Microsoft Office Exchange/Cloud Email

PLATINUM

$99.95Monthly/PC

Full cover support for business that require

Virus & Malware Protection, Internet Security
PC/Mac Health Checks
Remote Support Included
Automatic Updates
24x7 Monitoring
1TB Microsoft One Drive
Microsoft Office 365 + Exchange
Server Management
Bronze Web Hosting

KEY BENEFITS OF OUR REMOTE IT SUPPORT

Contact us by email or phone to discuss more about how we can provide IT Support and Services