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Remote Support

Have you ever spent wasted time trying to get offshore support either by email or a chat line? Do they promise a response within 24 hours or 48 hours even worse? This won’t fix your issue immediately and your business will suffer costly downtime, and unnecessary frustrations for you and/or your staff.

Over 90% of telephone and email support queries we receive can be fixed remotely. Our IT help desk is manned by experienced Technical Engineers every business day, with our Support Ticketing System in operation 24/7.

At ASH TECH, we understand that in this modern world all businesses and its people are reliant on technology, so any IT related issue can be costly in downtime. Therefore we recognise that every issue must be addressed swiftly to minimize the impact on your business.

Our Remote IT Support delivers fast, efficient, and reliable cost effective solutions to the majority of IT Support issues.

This means any downtime costs to your business and the impacts on productivity and efficiency will be substantially reduced, without the need for on-site visits by our engineers.

STREAMLINED PROCESSES

Our streamlined support processes enable you to keep your business running smoothly at all times. Just call or email our IT Support Help desk and we will immediately log your issues.

We monitor and manage all logs to ensure you receive the required support and service that keeps your systems running to their maximum potential. Our processes ensure any financial or other loss to the company is minimised as much as possible, or entirely eliminated.

Our Support Team pride themselves on keeping you informed by phone and email regarding progress on any Support Ticket lodged.

KEY BENEFITS OF OUR REMOTE IT SUPPORT

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Contact us by email or phone to discuss more about how we can provide IT Support and Services