Contact us by email or phone to discuss more about how we can provide IT Support and Services
Onsite Support
ONSITE IT SUPPORT & HELP
We understand from experience that unpredicted IT issues can occur anytime. Therefore we offer both Remote IT Support and monitoring, and Onsite Support Services as required.
Most IT issues can be resolved remotely by our highly trained IT Helpdesk Support staff. However at some point your business may need support onsite.
If Onsite IT Support or Help is required in Auckland, ASH NET will immediately dispatch our IT engineers/technicians who will physically attend your site to establish the issue, consult with you, and provide the best solutions required.
As a reliable IT Support and Service provider we take the responsibility of looking after all of your IT systems and hardware according to your customised support package. All our IT engineers are equipped with laptops, software and drivers, desktops, printers, and all other tools and hardware required to get you up and running with minimal downtime.
If they discover any faulty or unresponsive hardware, they will offer you several options. They can provide replacement hardware on loan to immediately resume your full IT capacity as required. Then if repair and/or full replacement is needed they will deliver your requirements with as minimum downtime and cost as possible.
- The IT company you can trust
- Fast response time
- Replacement or loan hardware provided in cases of faulty hardware
- Local onsite support covering the whole of Auckland
- Support Ticketing system available 24/7 & Phone Support available every business day
- Professional and friendly advice on hardware, software, and all other ASH TECH services and Products
- Highly trained Onsite IT Support Engineers to resolve complex hardware and software issues
